“THE DOCTOR IS IN” for the BPO Industry
Who would have thought that the demand for doctors and nurses would go beyond the medical industry? Indeed, the demand for professionals in the field of medicine has crossed over to the BPO industry.
A few years ago, many high school graduates opted for a medical course, in the hopes of becoming professionals working abroad. Upon graduating and passing the board exams, they left the Philippines in search of greener pastures outside the country.
Nowadays, registered nurses, medical technologists, or pharmacists find it hard to land a job inside and outside the country. Medical courses are no longer the primary options of students entering college.
For the past two years, the country has been plagued with news about an oversupply of nursing graduates. As of March 2012, there have been 300,000 idle Filipino nurses, from the 280,000 of December 2011, according to the records of the Board of Nursing (BON). Due to the alarming figures, the Commission on Higher Education (CHED) and the Department of Labor and Employment (DOLE) have been urging high school graduates to recoil from taking nursing and other medical courses.
Also, many nursing graduates have been working in call center companies as a Customer Service Representative or Technical Support Representative. They might have landed a job, but one that’s not in line with their course. Seeing the practicality of the situation, they linger in the industry.
Several nursing graduates have resorted to working in the outsourcing industry; this has become a solution for those who were not able to land a job in the local hospitals or for those who refuse to go through the hassles of working in a hospital.
The Philippines has become a leading voice services provider for the global market, but its non-voice call centers remain second best to India.
Recently, the industry has been scouting medical course graduates to fill in the positions for non-voice accounts in healthcare management outsourcing.
The IT-BPO (information technology and business process outsourcing) industry of the country eyes 12,000 jobs in non-voice accounts, one of them is in the field of healthcare management. The CEO of BPAP (Business Processing Association of the Philippines), Benedict Hernandez, pointed out that the health information management sector has captured a third of its segment globally and is increasing fast.
The country is perched on becoming the principal provider of the multibillion-dollar-worth healthcare information management outsourcing this year, according to the Information and Communications Technology Office (ICTO).
“The availability of licensed healthcare professionals such as nurses in the country would ensure the steady supply of agents to fill in the seats for healthcare outsourcing,” ICTO Deputy Executive Director Alejandro Melchor released in a statement.
To date, some 14,000 Filipino healthcare professionals earned $102 million in revenues for the healthcare sector.
Despite the offers from the BPO industry, the ardent desire of young medical professionals to work abroad remains a challenge for the industry.
But despite the offers from the industry, young medical professionals who had an ardent desire to work abroad are still another challenge for the BPO industry. To answer this, BPAP launched the “Work Abroad. Live Here” portal. This is a career portal that aims to increase awareness of job opportunities in the BPO sector, aside from voice-based jobs.
Nurses and other medical professionals can build rewarding careers in Non-Voice Call Centers specializing in healthcare information management outsourcing by complementing their expertise with IT-related skills.
There are many opportunities for nurses and doctors in the country as long as they inculcate additional skill sets like basic knowledge in the realms of information technology.
A career in Non-Voice Call Centers needs to be developed in order to sustain the success of the country’s BPO industry, focusing more on the knowledge sector this time.
Healthcare management outsourcing services of the country would be of high-class quality, thanks to the thousands of highly qualified young medical professionals ready to take part in the BPO industry.
A few years ago, many high school graduates opted for a medical course, in the hopes of becoming professionals working abroad. Upon graduating and passing the board exams, they left the Philippines in search of greener pastures outside the country.
Nowadays, registered nurses, medical technologists, or pharmacists find it hard to land a job inside and outside the country. Medical courses are no longer the primary options of students entering college.
For the past two years, the country has been plagued with news about an oversupply of nursing graduates. As of March 2012, there have been 300,000 idle Filipino nurses, from the 280,000 of December 2011, according to the records of the Board of Nursing (BON). Due to the alarming figures, the Commission on Higher Education (CHED) and the Department of Labor and Employment (DOLE) have been urging high school graduates to recoil from taking nursing and other medical courses.
Also, many nursing graduates have been working in call center companies as a Customer Service Representative or Technical Support Representative. They might have landed a job, but one that’s not in line with their course. Seeing the practicality of the situation, they linger in the industry.
Several nursing graduates have resorted to working in the outsourcing industry; this has become a solution for those who were not able to land a job in the local hospitals or for those who refuse to go through the hassles of working in a hospital.
The Philippines has become a leading voice services provider for the global market, but its non-voice call centers remain second best to India.
Recently, the industry has been scouting medical course graduates to fill in the positions for non-voice accounts in healthcare management outsourcing.
The IT-BPO (information technology and business process outsourcing) industry of the country eyes 12,000 jobs in non-voice accounts, one of them is in the field of healthcare management. The CEO of BPAP (Business Processing Association of the Philippines), Benedict Hernandez, pointed out that the health information management sector has captured a third of its segment globally and is increasing fast.
The country is perched on becoming the principal provider of the multibillion-dollar-worth healthcare information management outsourcing this year, according to the Information and Communications Technology Office (ICTO).
“The availability of licensed healthcare professionals such as nurses in the country would ensure the steady supply of agents to fill in the seats for healthcare outsourcing,” ICTO Deputy Executive Director Alejandro Melchor released in a statement.
To date, some 14,000 Filipino healthcare professionals earned $102 million in revenues for the healthcare sector.
Despite the offers from the BPO industry, the ardent desire of young medical professionals to work abroad remains a challenge for the industry.
But despite the offers from the industry, young medical professionals who had an ardent desire to work abroad are still another challenge for the BPO industry. To answer this, BPAP launched the “Work Abroad. Live Here” portal. This is a career portal that aims to increase awareness of job opportunities in the BPO sector, aside from voice-based jobs.
Nurses and other medical professionals can build rewarding careers in Non-Voice Call Centers specializing in healthcare information management outsourcing by complementing their expertise with IT-related skills.
There are many opportunities for nurses and doctors in the country as long as they inculcate additional skill sets like basic knowledge in the realms of information technology.
A career in Non-Voice Call Centers needs to be developed in order to sustain the success of the country’s BPO industry, focusing more on the knowledge sector this time.
Healthcare management outsourcing services of the country would be of high-class quality, thanks to the thousands of highly qualified young medical professionals ready to take part in the BPO industry.