It is clear that the call center industry continues its thriving status and is indeed expanding in a larger scope. The industry is steadily growing and holds the promise of further evolving its services to support Western companies; hence, many foreign investors engage in it and do offshore call center outsourcing.
Perhaps the best destination for offshore call center outsourcing is the Philippines considering its cheap labor. Cheap labor is the evident reason foreign investors do business in the country. However, this article will not center on its accountability for the booming of the call center industry in the country, but rather to other authoritative reasons.
English Language Proficiency
English is Philippines’ second language, which is evident in its eminent usage in schools, companies and organizations, and different forms of media. It has been the country’s medium of instruction in schools for many years long before the call center industry started to boom in the country.
Furthermore, Philippines is the world’s top country for business English, beating the US and UK, according to the results of the Business English Index (BEI). This attainment made the country more compelling for the foreign investors to do business in the country.
Perhaps the best destination for offshore call center outsourcing is the Philippines considering its cheap labor. Cheap labor is the evident reason foreign investors do business in the country. However, this article will not center on its accountability for the booming of the call center industry in the country, but rather to other authoritative reasons.
English Language Proficiency
English is Philippines’ second language, which is evident in its eminent usage in schools, companies and organizations, and different forms of media. It has been the country’s medium of instruction in schools for many years long before the call center industry started to boom in the country.
Furthermore, Philippines is the world’s top country for business English, beating the US and UK, according to the results of the Business English Index (BEI). This attainment made the country more compelling for the foreign investors to do business in the country.
Massive Workforce
One of the factors that affect the growth of the call center industry in the Philippines is the enormous workforce the country produces. Nearly 500,000 college graduates are produced by the country every year; most of them are English-proficient, skilled in the field of Information Technology (IT), and qualified for call center jobs.
Telecommunications and IT Infrastructures
Unlike the past fifteen years, Philippine telecommunications and IT infrastructures are now eminently adequate to support the needs of people and companies in their corporate transactions.
The telecommunications and IT industry in the country continue to enhance its systems, enabling the majority of the people to have a convenient way to communicate and to make corporate dealings in companies easier.
Since the outsourcing industry in the Philippines continues to thrive, so did the telecommunications and IT infrastructures. These two infrastructures are the essential agents for the country’s economic growth. They help many companies, especially the call centers that provide telemarketing services, to reach their full potential.
Government Support
In 2001, there were only 10 offshore call center companies in the Philippines, but now it has become more than 100. The strong support of the Philippine government has played a crucial role in the growth of the call center industry.
It is clear that the Philippine government prioritizes the outsourcing industry, especially the call centers, since the industry is the largest source of revenue, which greatly contributes to the stable economic growth of the country.
Furthermore, the Philippine government provides the industry liberal policies in which they can have low-cost infrastructures and benefits from taxes.
Those are the authoritative reasons foreign investors do offshore call center outsourcing in the Philippines. They are also the essential factors the call center industry should possess.
With the presence of these factors, the outsourcing industry in the Philippines is expected to become more fruitful in the following years.
One of the factors that affect the growth of the call center industry in the Philippines is the enormous workforce the country produces. Nearly 500,000 college graduates are produced by the country every year; most of them are English-proficient, skilled in the field of Information Technology (IT), and qualified for call center jobs.
Telecommunications and IT Infrastructures
Unlike the past fifteen years, Philippine telecommunications and IT infrastructures are now eminently adequate to support the needs of people and companies in their corporate transactions.
The telecommunications and IT industry in the country continue to enhance its systems, enabling the majority of the people to have a convenient way to communicate and to make corporate dealings in companies easier.
Since the outsourcing industry in the Philippines continues to thrive, so did the telecommunications and IT infrastructures. These two infrastructures are the essential agents for the country’s economic growth. They help many companies, especially the call centers that provide telemarketing services, to reach their full potential.
Government Support
In 2001, there were only 10 offshore call center companies in the Philippines, but now it has become more than 100. The strong support of the Philippine government has played a crucial role in the growth of the call center industry.
It is clear that the Philippine government prioritizes the outsourcing industry, especially the call centers, since the industry is the largest source of revenue, which greatly contributes to the stable economic growth of the country.
Furthermore, the Philippine government provides the industry liberal policies in which they can have low-cost infrastructures and benefits from taxes.
Those are the authoritative reasons foreign investors do offshore call center outsourcing in the Philippines. They are also the essential factors the call center industry should possess.
With the presence of these factors, the outsourcing industry in the Philippines is expected to become more fruitful in the following years.